If you would like to communicate with VMWA concerning your Mover either for a compliment or if you have a complaint during your recent move you should send an email or mail your information to the following address. VMWA is geared to have the Customer and the Mover happy with every move. Your communication willContinueContinue reading “Consumer Communication”
Author Archives: Jon Sherlin
Payment for Services
All payments for moving services are based on remittance before the delivery of your shipment unless other arrangements have been made.Invoicing to a Company usually requires a written authorization from the Payor. Once the Mover approves the account after performing credit checks and/or past experiences, the Mover will perform the moving services and send theirContinueContinue reading “Payment for Services”
Public Safety
All Movers are required by law to have minimum levels of insurance in force and on file with Virginia’s Department of Motor Vehicles (DMV). These minimum levels are for the protection of the General Public and the Consumer of moving services. Highway safety is enforced by safety and legal compliance checkpoints throughout the state. DriversContinueContinue reading “Public Safety”
Cargo Coverage
All certificated Movers that are Members of VMWA have in their Tariff rates minimum cargo coverage of $.60 per pound per article. This level of coverage is normally called the Standard Liability. There are available at additional costs, higher levels of coverage for the cargo. Many Movers offer Full Value coverage and Depreciated Value coverageContinueContinue reading “Cargo Coverage”
Property Coverage
Cargo coverage is different from property coverage. The Customer must choose a level of cargo coverage for their shipment. Property coverage is used for the protection of the Customer at no additional cost. Your property is covered by the Mover’s policy for damage caused by the Movers actions. It is recommended that you make aContinueContinue reading “Property Coverage”
Safe Working Site
The Customer is fully responsible for providing a safe working environment for the moving crew. The Mover is responsible to provide all of the required equipment for the safe handling of the shipment as well as the normal equipment for the moving van. The Mover’s Insurance Carrier will not provide coverage if the Movers areContinueContinue reading “Safe Working Site”
Ready-to-Assemble Furniture
A lot of new furniture is purchased in a box at various retail stores and assembled at home. These items are very functional. However, they were not designed to be moved once they are assembled. Most Movers and their Insurance Carrier will not assume liability for these articles due to their fragile nature. Usually, youContinueContinue reading “Ready-to-Assemble Furniture”
Inventory Service
The Mover prior to loading the moving van will perform a descriptive, numbered, inventory of all furniture and cartons being moved. The Mover will place a consecutive numbered sticker on each item being shipped. Furthermore, the Mover will record any old damage found on the item. This is required for the protection of the Customer,ContinueContinue reading “Inventory Service”
Appliance Service
Movers will not dis-connect or re-connect appliances or lights. Water connections, gas connections, or electrical connections are not a part of the Mover’s scope of service. The Owner or a Technician should perform these connections. The liability for the Mover is too great and their Insurance Carriers prohibit this service due to the extremely highContinueContinue reading “Appliance Service”
Crating Service
Construction of a wooden crate is usually reserved for the most fragile or the most awkward shaped items. Normally, most items can be protected with the usual line of cardboard cartons on the Mover’s menu. If a crate is required, the Movers may crate the item themselves or make arrangements with a Third Party firmContinueContinue reading “Crating Service”