The Mover prior to loading the moving van will perform a descriptive, numbered, inventory of all furniture and cartons being moved. The Mover will place a consecutive numbered sticker on each item being shipped. Furthermore, the Mover will record any old damage found on the item.
This is required for the protection of the Customer, Mover, and the Insurance Carrier. It is very important that all items are recorded on the inventory for security and tracking purposes.
Upon arrival at destination, the Customer will be asked to “check-in” their shipment by checking off the numbers as they are being delivered. Once all of the items have been delivered; there may be a few items that could have been missed during the delivery “check-in” process. Normally, it will take a few extra minutes to search for these items in your new home. The inventory record will show the room the item came from which is very helpful in locating it at destination.
If there is new damage to the item (s), you must record on the inventory or other related form, a detailed description of the new damage. If an item is still missing after a search has been made, you must record on the inventory or other related form, a detailed description of the item and any other helpful data. This method will protect you when you file your claim against the Mover. It is important to note that you will have 30 days from the date of delivery to file your claim with the Mover . If you file your claim after the 30-day period, the claim will be denied.
The Mover cannot be liable for any new damage once the Crew leaves the delivery residence.